1. General Policy

At AIRYMOUSSE, we strive to ensure customer satisfaction with our products and services. This policy outlines the terms for returns and exchanges of products purchased from us. Please note that services, once rendered, are not subject to return or exchange.

2. Eligibility for Returns and Exchanges

  • Time Frame: Products must be returned or exchanged within 30 days from the date of purchase or installation, whichever is later.
  • Condition: Items must be in their original packaging, unused, and in the same condition as you received them. For installed products, returns are subject to inspection and must not have been damaged during or after installation.

3. Non-Returnable Items

  • Custom-made or special order items.
  • Products that have been installed, unless they are defective or not functioning as promised.
  • Items that are damaged due to misuse, neglect, or improper installation not conducted by AIRYMOUSSE technicians.

4. How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact us at [email protected] or call our customer service line. You will need to provide your order number, details of the product, and the reason for the return or exchange.
  • Return Authorization: You will receive a Return Merchandise Authorization (RMA) number, which must be clearly displayed on the return package.

5. Shipping for Returns

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Original Shipping Fees: Original shipping fees are non-refundable.

6. Refunds

  • Processing Time: Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.
  • Restocking Fee: A restocking fee of 15% may apply to returns where the product is not defective.

7. Exchanges

  • If you wish to exchange a product for another item, follow the return process above. Once we receive the returned item, we will ship the new item if it’s in stock. If there’s a price difference, you will either be refunded or charged the difference.

8. Warranty Claims

  • For products under warranty, please refer to the warranty documentation provided with your product or contact our support team for assistance. Warranty returns or repairs might not follow this return policy but will be handled according to the warranty terms.

9. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering the shipping costs for returning the defective item.

10. Contact Information

For any questions or to initiate a return or exchange:

11. Policy Changes

AIRYMOUSSE reserves the right to modify this Return and Exchange Policy at any time. Changes will be effective upon posting to our website.